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All sales on our web sites are governed by UK law
When ordering goods or services on this site you are entering into a legally binding contract.
Working days
Working days are Monday to Friday, excluding public holidays.
Special orders
Special orders are not stock lines. These items will be specially ordered on your behalf. Estimated delivery times are based on the past performance of the manufacturer. We regret that we can not guarantee despatch within this time scale. Cancelled special orders are subject to a cancellation charge.
Fault diagnosis
We do not supply parts on a trial and error basis. We assume that the fault has been correctly diagnosed prior to ordering. If you are unsure of the fault please seek professional advice from a qualified appliance engineer before ordering any spares.
Safety
All parts supplied must be fitted by a competent person with acceptable product knowledge and using the correct tools. All repairs to electrical equipment must be carried out with the appliance disconnected from the mains supply. All repairs should be preceded by an electrical safety check and the appliance should be rechecked once the repair is complete. Microwave ovens must also be checked for radiation leakage after repair.
Payment
Strictly payment with order. Your order will only be processed once we receive payment in full. We accept UK credit and debit cards via the secure Nochex or Paypal payment gateways.
Cancellation
Orders can be cancelled up to 7 working days from receipt of the goods. All cancellations must be made in writing, either by post or e-mail.
You are responsible for the safe return of any unwanted item(s). Your payment will be refunded once we receive the returned goods which must be unused and in re-saleable condition.
Cancelled special orders are subject to a cancellation charge which will not exceed 50% of the order value. This charge will apply even if the order has not yet been dispatched.
Delivery charges are not refundable except where you have exercised your right to cancel within the 7 days cooling off period.
Guarantee
Most of the parts we sell carry a six month guarantee against faulty materials or workmanship. In the unlikely event of component failure please contact our technical department by e-mail to report the fault and if appropriate arrange the return of the faulty item(s) for testing and repair/replacement. You are responsible for the safe return of the goods. This guarantee is in addition to your statutory rights.
Verbal & written quotes
Verbal quotes are valid for the period of 1 working day. Written quotes are valid for 5 working days with the exception of special order items which are subject to change without notice. Orders placed outside of this time scale will only be processed if we can match or beat the quoted price.
If we are unable to match our original quote we will put your order on hold and inform you of the new price by e-mail. To release your order just reply to the message accepting the new price.
Delivery of goods
Time for delivery shall not be of the essence. Every effort will be made to ensure delivery of the goods within the defined timescales but we can not be held responsible for delays in delivery once the order has been despatched. Delivery charges will not be refunded under any circumstances.
UK delivery times (stock items)
Stock lines are usually despatched within 2 business days but this will vary depending on the current workload. Most small items are despatched by First Class Royal Mail. Delivery can take up to 15 days but most orders arrive in 1 to 5 working days. If your order has not arrived within this time scale, please contact your local sorting office as many undelivered orders are found there.
Heavy, bulky or expensive items are usually despatched by an alternative carrier, in this case a signature will be required on delivery.
Delivery addresses
Please take care when supplying your delivery address. Incorrectly addressed parcels, at best, will be delayed by the carrier as they will have to manually confirm the delivery details. The accuracy of a UK address can be checked using the Royal Mail Postcode Finder.
We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address.
The carrier will accept a signature from any person at the delivery address. Once a parcel is accepted and signed for, the responsibility for it passes to the customer (not the signatory)
Export orders
We accept export orders for small/light items that are part of our normal stock. We are usually able to deliver these items for the standard UK delivery charge.
Larger stock items are calculated separately and we contact you regarding any extra delivery charge before processing your order. If you do not wish to continue we will cancel your order and refund your initial payment.
Special order items and Direct manufacturer delivery items.
Sorry, we are not able to export these items. We can only arrange delivery to a valid UK postcode.
Damaged goods
Where the outer package is damaged you should mark the carrier receipt with "Damaged" before signing and accepting delivery. If you are unsure as to the condition of the goods you should mark the carrier receipt as "Unchecked" before signing to accept delivery.
If you receive an item that has been damaged, please contact us immediately to arrange the return of the item for replacement. In most cases we will ask you to return the item by post and we will arrange for the cost of 2nd class postage to be refunded to you.
All claims for damaged goods must be made within 24 hours of delivery.
Definition of incorrect goods
Please note that all spare parts are subject to design and specification changes by the manufacturer. Often the part provided may not be an exact match for the original but is deemed by the manufacturer to be a suitable alternative.
Incorrect goods
If you receive an incorrect part that we looked up for you, please inform us immediately so that we can arrange despatch of the correct part as soon as possible. In this case we usually offer to refund the cost of your 2nd class return postage. Alternatively you can cancel your order and we will refund your payment on receipt of the returned item(s)
If you purchase an incorrect item from our web shop, please inform us immediately so that we can cancel the order. If the order has already been despatched you are responsible for the safe return of the unwanted goods, (in a re-saleable condition) upon receipt of which we will arrange despatch of the correct item(s) or cancel your order if you prefer.
Disclaimer
All parts must be fitted by a competent person using the correct tools and test equipment and with the appliance disconnected from the mains supply! After repair appliances must be checked for mechanical and electrical safety.
We can not accept responsibility for items that have been damaged during fitting. Items that show signs of being fitted will not be accepted for refund. Timers and electronic modules can be damaged by static electricity - These items can not be returned for credit if they have been removed from the sealed packing.
All prices are subject to change without notice. We do not accept responsibility for loss or damages caused by delays in delivery, incorrectly supplied, or damaged/faulty parts.
Always obtain a certificate of posting when returning items by mail. We can not accept responsibility for returned items that are lost in transit.
We will not accept any package that is sent without the correct postage. Such packages are treated as undeliverable by the carrier.
Complaints procedure
If you wish to convey a complaint about our products or service please e-mail us. We will investigate your complaint and respond as soon as possible.
Your statutory rights are not affected
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